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Wednesday, November 6 • 5:30pm - 6:10pm
S1-14 PONI Up!: Using data to give students what they need

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Point of Need Instruction (PONI) is a vital function the Research and Instruction Department provides at the College of Charleston. Our PONI services include interactions at the Access & Instruction Desk and through scheduled research consultations. This session will review how, for the past two years, a team of librarians have been collecting data through LibAnswers, surveys, and focus groups in order to better understand student awareness (and inherent use) of our PONI services. This data collection has played an immense role in understanding what students know about us and how we can "pony up" to give them better, and clearer, access to services that will improve their information literacy skills. Additionally, the session will discuss how “negative results” are not necessarily a “negative thing.” By sharing our findings, participants will not only learn ways to market their own services to students, but they will also learn ways to successfully collect data about their users’ experiences and how to interpret their data to create actionable items for the future.

Speakers
avatar for Elena Rodriguez

Elena Rodriguez

Instruction Coordinator, College of Charleston
avatar for Amanda Kraft

Amanda Kraft

User Experience Coordinator, College of Charleston
avatar for Gretchen Scronce

Gretchen Scronce

Virtual Services Coordinator, College of Charleston


Wednesday November 6, 2019 5:30pm - 6:10pm EST
Carolina Ballroom, Francis Marion Hotel