2019 Charleston Library Conference

Librarians will have been receiving COUNTER Release 5 reports since February and are becoming familiar with the new robust usage data. In this timely session, two analytics experts will explain how the new usage reports provide greater clarity and how they give insight into users’ actions. The presenters will show how to make the best use of the new reports, how to read them, how to interpret the data and how to use the data effectively in decision making process. They will define the new terminology such as ‘Unique_Item_Requests’, ‘Unique_Item_Investigations’, ‘Unique_Title_Requests’ and ‘Unique_Title_Investigations’. They will explain how these metrics provide comparability across journal and e-book platforms, A&I databases and full text databases. Q&A will be an important part of this practical session, and the presenters look forward to sharing tips and answering questions.