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Wednesday, November 6 • 10:45am - 11:25am
New usage reports, new insights! How to use your COUNTER data in decision making process

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Librarians will have been receiving COUNTER Release 5 reports since February and are becoming familiar with the new robust usage data. In this timely session, two analytics experts will explain how the new usage reports provide greater clarity and how they give insight into users’ actions. The presenters will show how to make the best use of the new reports, how to read them, how to interpret the data and how to use the data effectively in decision making process. They will define the new terminology such as ‘Unique_Item_Requests’, ‘Unique_Item_Investigations’, ‘Unique_Title_Requests’ and ‘Unique_Title_Investigations’. They will explain how these metrics provide comparability across journal and e-book platforms, A&I databases and full text databases. Q&A will be an important part of this practical session, and the presenters look forward to sharing tips and answering questions.

avatar for Sonja Lendi

Sonja Lendi

Usage Research Manager, Elsevier
I've been with Elsevier since 1991 and have been responsible for the usage reports for ScienceDirect since 1998. Between 2012 and 2016, I was part of the COUNTER Executive Committee, and I was part of the COP5 working group. I support customers and sales with usage reports and in... Read More →
avatar for Athena Hoeppner

Athena Hoeppner

Discovery Services Librarian, University of Central Florida
Athena Hoeppner is the Discovery Services Librarian at the University of Central Florida, in Orlando, Florida. Her career in academic libraries spans 25 years with roles in public services, systems, and technical services. In her current role, she jointly oversees the eResources lifecycle... Read More →
avatar for Kornelia  Junge

Kornelia Junge

Senior Research Manager, Wiley
I have been with Wiley since 1998 and working on usage statistics since 2001. I am a member on the COUNTER Executive Committee and the COUNTER Technical Advisory Group, and have been on the COUNTER 5 working group. My main interest is on developing meaningful metrics and ensuring... Read More →

Wednesday November 6, 2019 10:45am - 11:25am EST
Grand Ballroom 1, Gaillard Center