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Tuesday, November 5 • 1:00pm - 4:00pm
Learning by Listening: Identifying User Needs through Semi-Structured Interviews

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To meet the evolving needs of today’s scholars, libraries and publishers are designing a proliferation of new services and researcher platforms. In the April 18, 2019 Scholarly Kitchen post, Lettie Conrad provides this key point of caution: “If we are not investing in our working knowledge of researcher experiences, we are undoubtedly making uneducated assumptions and defaulting to outdated or self-serving modes of decision making.” In order to create services that will align with the changing workflows of researchers, librarians and scholarly communication practitioners can use the semi-structured qualitative interview method as a valuable tool for capturing the emerging needs of researchers.

This preconference workshop will focus on using semi-structured qualitative interviews to gain intel on researchers’ needs, expectations, and experiences to help improve or advance library services. Using hands-on exercises, you will gain skills spanning the logistics of interviewing from start to finish including identifying interview participants, developing interview questions, strategies for asking questions and moving through the interview experience, data capture techniques, and options for preparing the data for analysis. Based on our own experiences using semi-structured qualitative interviews, the presenters will share lessons learned and practical advice for those who are considering user-based research projects at their own organizations. We will discuss the benefits, challenges, and limitations of using interviews to learn about the workflows and needs of researchers.

Speakers
avatar for Alex Carroll

Alex Carroll

Librarian for STEM Research, Vanderbilt University Libraries
Alex Carroll, MSLS, AHIP, is the Librarian for STEM Research at the Vanderbilt University Jean and Alexander Heard Libraries. Alex serves as a liaison librarian for the School of Engineering and STEM academic units within the College of Arts and Science, supporting the research of... Read More →
avatar for Bertha Chang

Bertha Chang

Associate Head, Collections & Research Strategy, NC State University Libraries
Bertha Chang is Associate Head of Collections & Research Strategy at the North Carolina State University Libraries. She holds an M.S. from the Graduate School of Library and Information Science at the University of Illinois in Urbana-Champaign, and an S.B. and Ph.D. from the Department... Read More →
avatar for Hilary Davis

Hilary Davis

Department Head, Collections & Research Strategy, North Carolina State University Libraries
Hilary Davis is Department Head, Collections & Research Strategy at the North Carolina State University Libraries in Raleigh, NC. Her primary role is to provide leadership and direction in the Libraries’ overall collection development strategies, and play a leading role in the Libraries... Read More →
avatar for Colin Nickels

Colin Nickels

Experiential Learning Services Librarian, NC State University Libraries
Colin Nickels is a Librarian, a graduate of UNC-CH with a Master of Science in Information Science with a focus on makerspaces, user research and databases. He works in the intersection of libraries, technologies, and users.


Tuesday November 5, 2019 1:00pm - 4:00pm
TBD